For orders mailed within the UK, we use the following two providers based on delivery speed:
- 2 Day Delivery: DPD
- 4, 6 & 10 Day Delivery: Royal Mail and DPD
We use both of these providers to ensure that you receive a high-quality service at the best price.
We will keep you up-to-date with your delivery.
Once your order is sent, the delivery method, estimated arrival date and tracking details will be provided in a confirmation email.
- For DPD delivery, the day before the delivery, you will receive a confirmation email. On the day of delivery you will receive a notification with an hour slot of delivery.
If you are not available, click a link in your delivery slot email or text message and choose from a number of options to reschedule, deliver to a neighbor, leave at a safe place, or collect from a pickup shop.
- For Royal Mail delivery, the day before delivery you will receive a confirmation email with a tracking number.
If you are not available, you can choose to deliver to a neighbor or safe place; if neither option are possible a ‘Something for You’ note will be left with the relevant information regarding your package, and the parcel will be taken to a Royal Mail Delivery Office for collection or to arrange re-delivery.
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