Fruit of the Loom® Premium Zip-Up Hoodie

Response from Vistaprint Customer Care Team:

Thanks for sharing your feedback with us. We're sorry that the size of the printable area for the hoodie is not large enough. The current size available is trim height and width 100 mm x 100 mm for your logo to be printed in. Kindly make the adjustments to your logo to match the printable area size. You will receive a follow-up email shortly. We’ll ensure your feedback is passed on to the appropriate team for review.

Response from Vistaprint Customer Care Team:

It saddens us to learn about your disappointment with the way the embroidery came out on your Hoodies. Since customer satisfaction is important to us, so we have taken the required steps on your account to address the issue. You will receive an email that contains the specifications of the solution. Your feedback will be shared with the appropriate team for review.

Response from Vistaprint Customer Care Team:

Thanks for your review submission and we are truly sorry to learn that you were not fully satisfied with the zip quality of the hoodie received. We will surely share the feedback with the concerned department. To remedy the situation, we've issued a credit for the hat's value. The credit is valid for 1 year.